Frequently Asked Questions
Everything you need to know about crafting your perfect outdoor oasis.
What materials are used in Terra Outdoor furniture?
We prioritize durability and aesthetics by using premium materials such as sustainably sourced Grade-A teak, powder-coated aluminum, and weather-resistant Sunbrella fabrics designed to withstand the elements.
How long does shipping take for large patio sets?
In-stock items typically ship within 5-7 business days. For large furniture sets, our white-glove delivery service ensures your items are safely transported and placed in your desired outdoor space within 2-3 weeks.
Do you offer a warranty on your outdoor products?
Yes, we offer a comprehensive limited warranty that covers manufacturing defects for up to 5 years on frames and 1 year on cushions and slings, ensuring your investment is protected.
Can I return an item if it doesn't fit my space?
We accept returns on most items within 30 days of delivery. Please note that items must be in original condition, and a restocking fee plus return shipping costs may apply.
How should I maintain my teak furniture during winter?
While teak is naturally rot-resistant, we recommend using breathable furniture covers during harsh winter months or storing pieces in a dry, unheated shed to maintain the wood's integrity and color.
Do you provide assembly services?
Many of our larger items include professional assembly through our White-Glove Delivery option. For smaller items shipped via standard ground, easy-to-follow instructions and all necessary hardware are included.